Privacy Policy
Last updated: 15 September 2026
This page summarises how Lokutor handles personal data. The full, binding documents — covering GDPR lawful bases, sub-processors, retention periods and our Data Processing Addendum — live in the platform: Privacy Policy, Terms, DPA. Where this summary and those documents differ, those documents govern.
1. Introduction
At Lokutor ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and our voice AI platform.
Lokutor provides text-to-speech, speech-to-text, noise cancellation, and voice agents that can place and receive real phone calls. Phone calls involve people who are not Lokutor account holders, so Section 3 below explains specifically how call audio is handled.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you provide directly to us, including:
- Name and contact information (email, phone number)
- Account credentials
- Payment information
- Communication preferences
2.2 Usage Data
We automatically collect certain information when you use our services:
- IP address and location data
- Device and browser information
- Usage patterns and preferences
- API usage statistics
2.3 Audio Data
Audio you send to our speech APIs is processed to produce the result you asked for. For text-to-speech, speech-to-text and noise cancellation, audio is processed in-flight and is not retained as a stored recording.
Voice agent conversations are different, and are covered in Section 3.
3. Voice Agents, Calls and Recording
A voice agent is built by a Lokutor customer and can speak with people over the web or the telephone network. In that relationship the customer decides why the call happens and what the agent says; Lokutor processes the call on their behalf.
3.1 Transcripts
Conversations are transcribed so the agent can function and so its owner can review outcomes. Transcripts and related metadata are retained for up to 90 days unless the account owner deletes them sooner.
3.2 Call recording
Recording of call audio is off unless it is switched on for that agent. Where recording is on:
- The agent states at the start of the call that the conversation is recorded, before any substantive conversation takes place.
- Recordings are stored encrypted, are not public, and are reachable only through short-lived links issued to authorised people.
- Recordings are deleted on the same 90-day schedule as transcripts, or sooner on request.
Free plans. On free plans, recording is on and cannot be turned off, and Lokutor staff may listen to recordings to diagnose faults and improve the service. This is how we fund and improve a free tier. It is disclosed to callers on the call, it is stated here, and it is the trade-off for not paying. Any paid plan can turn recording off entirely, in which case no call audio is ever written to disk.
3.3 If you were called by a Lokutor agent
If you spoke with an AI agent built on Lokutor and want a copy of, or the deletion of, that conversation, contact the business that called you — they control it. If you cannot identify them, write to privacy@lokutor.com with the number and approximate time and we will route your request.
4. How We Use Your Information
We use the collected information to:
- Provide and maintain our services
- Process transactions and send related information
- Send technical notices and support messages
- Communicate with you about products, services, and promotions
- Improve our services and develop new features
- Monitor usage and analyze trends
- Detect, prevent, and address technical issues
5. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy:
- With service providers who assist us in operating our platform
- To comply with legal obligations
- To protect our rights and prevent fraud
- In connection with a business transfer
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
7. Data Retention
We retain personal information only as long as needed to provide the service, meet legal obligations, resolve disputes and enforce our agreements. In practice:
- Voice agent conversations, transcripts and recordings: 90 days, unless deleted sooner.
- Speech API audio (TTS/STT/denoise): processed in-flight, not stored.
- Account and payment records: for the life of the account; invoices for 7 years, as tax law requires.
8. Your Rights
Depending on your location, you may have the following rights:
- Access to your personal information
- Correction of inaccurate data
- Deletion of your personal information
- Restriction or objection to processing
- Data portability
9. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience. See our Cookie Policy for more details.
10. Third-Party Services
Our services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties.
11. Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
13. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: privacy@lokutor.com